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PRIVACY POLICY

Privacy Policy

  1. Introduction

1.1      iLiveFree Ltd (referred to as ‘we’, ‘us’, ‘our’, the “ILIVEFREE” or the “Company”) is incorporated in the Republic of Cyprus under the Department of the Registrar of Companies and Official Receiver, holding a Certificate of Incorporation with Number HE 406956.

iLiveFree Ltd (the “ILIVEFREE” or “Company”) is committed to protecting your privacy and handling your data in an open and transparent manner.

  1. General data protection regulation

2.1      Protecting the privacy and safeguarding the personal and financial information of ILIVEFREE clients and website visitors is one of our highest priorities. The following General Data Protection (the “GDP”) Policy explains how we collect, store and protect your information.

 

This privacy statement:

  • gives a breakdown of how the Company collects and processes your personal information and in forms you about the rights you have under the local data protection law and the REGULATION  (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 (‘GDPR’),
  • it applies only to natural persons who are either current or potential clients of the Company, or are authorised representatives/Independent Business Owners (IBOs) or beneficial owners of legal entities or of natural persons which/who are current or potential clients of the Company,
  • it applies to natural persons who had such a business relationship with the Company in the past,
  • contains information about how and why we share your personal data with other members of the Company and other third parties (for example, trusted service providers or suppliers).

2.2     Your data can be referred to as “personal information” or “personal data”. We may also sometimes collectively refer to handling, collecting, protecting and storing your personal data or any such action as “processing” such personal data.

2.3     For the purposes of this policy, personal data shall mean any information relating to you which identifies or may identify you and which includes, for example, your name, address, identification number.

  1. What personal data we process and where we collect it from

3.1     We collect and process different types of personal data which we receive from our clients (potential and current) via their representatives or via our alternative channels of communication such as our website or members area, in the context of our business relationship.

3.2     We may also collect and process personal data which we lawfully obtain not only from you but from other entities within the Group, or other third parties e.g. individuals, public authorities, companies that introduce you to us, companies that process card payments.

3.3     Additionally, we may also collect and process personal data from publicly available sources (e.g. the Department of Registrar of Companies and Official Receiver, commercial registers and media outlets) which we lawfully obtain and we are permitted to process.

  1. If you are a prospective client, the relevant personal data which we collect may include:
  • Name;
  • Address;
  • Mobile number;
  • Email;
  1. If you are a prospective Independent Business Owner (IBO) the relevant  personal

data which we collect may include:

  • Name;
  • ID-Passport;
  • Address;
  • City/Town;
  • Postal Code;
  • State;
  • Country;
  • Mobile number;
  • Email;
  • Gender; and
  • Bank Details.
  1. Do you have an obligation to provide us with your personal data

4.1     In order that we may be in a position to proceed with a business relationship with you, you must provide your personal data to us which is necessary for the commencement, execution of a business relationship and the performance of our contractual obligations. Where relevant, we are furthermore obligated to collect such personal data given the provisions of the money laundering law which require that we verify your identity before we enter into a contract or a business relationship with you (or the legal entity for which you are the authorized representative/ agent or beneficial owner). You must, therefore, provide us at least with your identity card/passport, your full name, place of birth (city and country), and your residential address so that we may comply with our statutory obligation as mentioned above.

  1. Why we process your personal data and on what legal basis

5.1     As mentioned earlier we are committed to protecting your privacy and handling your data in an open and transparent manner and as such we process your personal data in accordance with the GDPR and the local data protection law for one or more of the following reasons:

  • For the performance of a contract

We process personal data in order to offer you services. Therefore, we require you to fill appropriateness form with additional data. Such information, which we are obligated to collect, is necessary for us to be able to provide you with our services.

The purpose of processing personal data depends on the requirements for each product or service our Membership Agreement provides more details with regards to this matter.

  • For compliance with a legal obligation

There are a number of legal obligations emanating from the relevant laws to which we are subject as well as statutory requirements, e.g. the Money Laundering Law, Tax laws and various supervisory authorities whose laws and regulations we are subject to. Such obligations and requirements impose on us necessary personal data processing activities for identity verification, compliance with court orders, tax law or other reporting obligations and anti-money laundering controls.

  • For the purposes of safeguarding legitimate interests

We process personal data so as to safeguard the legitimate interests pursued by us or by a third party. A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you, therefore, our objective is to process your data in fair, transparent and lawful manner. Examples of such processing activities include:

  • Means and processes we undertake to provide for the Company’s IT and system security, preventing potential crime, asset security, admittance controls and anti-trespassing measures;
  • Measures to manage business and for further developing products and services;
  • Sharing your personal data within the Group for the purpose of updating/verifying your personal data in accordance with the relevant anti-money laundering compliance framework;
  1. You have provided your consent

6.1     Provided that you have given us your consent for processing (other than for the reasons set out herein above) then the lawfulness of such processing is based on that consent. You have the right to revoke consent at any time. However, any processing of personal data prior to the receipt of your revocation will not be affected.

  1. 7. Who receives your personal data

7.1     In the course of the performance of our contractual and statutory obligations your personal data may be provided to various departments within the Company but also to other associate companies of ILIVEFREE.

Various service providers and suppliers/contractors may also receive your personal data so that we may perform our obligations.  Such service providers and suppliers enter into contractual  agreements with the Company by which they observe confidentiality and data protection according to the data protection law and GDPR.

7.2     It must be noted that we may disclose data about you for any of the reasons set out herein above, or if  we are legally required to do so, or if we are authorised under our contractual and statutory obligations or if you have given your consent. All data processors appointed by us to process personal data on our behalf are bound by contract to comply with the GDPR provisions.

7.3     Under the circumstances referred to above, recipients of personal data may be, for example:

  • Supervisory and other regulatory and public authorities, inasmuch as a statutory obligation exists. Some examples are the income tax authorities, criminal prosecution authorities;
  • Credit and financial institutions such as correspondent banks and the European Investment Fund;
  • For our anti-money laundering process;
  • External legal consultants;
  • Auditors and accountants;
  • Marketing companies and market research companies;
  • Companies which help us to provide you with our services;
  • Card payment processing companies;
  • Fraud prevention agencies;
  • File storage companies, archiving and/or records management companies, cloud storage companies;
  • Compliance consultant companies;
  • Companies who assist us with the effective provision of our services to you by offering technological expertise, solutions and support and facilitating payments; and
  • Purchasing and procurement and website and advertising agencies.
  1. Transfer of  your  personal  data  to  a  third  country or to an international organisation

8.1    Your personal data may be send to third countries [i.e. countries outside of the European Economic Area] in such cases as e.g. to execute your payment or investment orders or if this data transfer is required by law [e.g. reporting obligation under Tax law] or you have given us your consent to do so. Rest assured that the security of your data is under the obligation to comply with the European data protection standards and to provide appropriate safeguards in relation to the transfer of your data in accordance with GDPR Article 46.

  1. To what extent there is automated decision-making and whether profiling takes place

9.1   In starting and carrying out a business relationship, we generally do not use any automated decision-making.  We may process some of your data automatically, with the goal of assessing certain personal aspects (profiling), in order to enter into or perform a contract with you, in the following cases:

  • Data assessments (including on payment transactions) are carried out in the context of combating money laundering and fraud. An account may be detected as being used in a way that is unusual for you or your business. These measures may also serve to protect you; and
  • Appropriateness test, which helps us to asses if products that we offer are appropriate for you.
  1. How we treat your personal data for marketing activities and whether profiling is used for such activities

10.1   We may process your personal data to inform you about products, services and offers that may be of interest to you or your business.

10.2    The personal data that we process for this purpose consists of information you provide to us and data we collect and/or infer when you use our services, such as information on your transactions. We study all that information to form a view on what we think you may need or what may interest you. In some cases, profiling is used, i.e. we process your data automatically with the aim of evaluating certain personal aspects in order to provide you with targeted marketing information on products.

10.3    We can only use your personal data to promote our products and services and products and services of companies we are affiliated with, to you if we have your explicit consent to do so or, in certain cases, if we consider that it is in our legitimate interest to do so. You have the right to object at any time to the processing of your personal data for marketing purposes, which includes profiling, by contacting at any time the Company in writing at [email protected]

  1. How long we keep your personal information for

11.1    We will keep your personal data for as long as we have a business relationship with you (as an individual or in respect of our dealings with a legal entity you are authorized to represent or are beneficial owner). Once our business relationship with you has ended, we may keep your data for up to ten (10) years in accordance with the directive of the Data Protection Commissioner (http://www.dataprotection.gov.cy). We may keep your data for longer than 10 years if we cannot delete it for legal, regulatory or technical reasons.

11.2    For prospective client personal data [or authorized representatives/agents or beneficial owners of a legal entity prospective client] we shall keep your personal data for 6 months from the date of notification of the rejection of your application for our services and/or facilities or from the date of withdrawal of such application, as per Data Protection Commissioner directive (http://www.dataprotection.gov.cy).

  1. Your data protection rights:

12.1    You have the following rights in terms of your personal data we hold about you:

12.1.1     Receive access to your personal data. This enables you to e.g. receive a copy of the personal data we hold about you and to check that we are lawfully processing it. In order to receive such a copy, you can complete our web form through the Company’s website (https://www.iLiveFree.com/contact).

12.1.2     Request correction [rectification] of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected.

12.1.3     Request erasure of your personal information. This enables you to ask us to erase your personal data (known as the ‘right to be forgotten’) where there is no good reason for us continuing to process it.

12.1.4     Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground. If you lodge an objection, we will no longer process your personal data unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms. You also have the right to object where we are processing your personal data, for direct marketing purposes. This also includes profiling in as much as it is related to direct marketing. If you object to processing for direct marketing purposes, then we shall stop the processing of your personal data for such purposes.

12.1.5      Request the restriction of processing of your personal data. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:

  • it is not accurate;
  • it has been used unlawfully but you do not wish for us to delete it;
  • it is not relevant any more, but you want us to keep it for use in possible legal claims; and
  • you have already asked us to stop using your personal data but you are waiting us to confirm if we have legitimate grounds to use your data.
  • Request to receive a copy of the personal data concerning you in a format that is structured and commonly used and transmit such data to other organisations. You also have the right to have your personal data transmitted directly by ourselves to other organisations you will name [known as the right to data portability].

12.1.6      Withdraw the consent that you gave us with regards to the processing of your personal data at any time. Note that any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn or revoked by you.

12.2    To exercise any of your rights, or if you have any other questions about our use of your personal data, please visit any of our offices, or send a message to [email protected]

  1. Personal data breaches

13.1    A personal data breach is a “breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored or otherwise processed”.

13.2    A breach is therefore a type of security incident and there are three different types of breach that may occur:

  • Confidentiality breach: an accidental or unauthorized disclosure of, or access to, personal data.
  • Availability breach: an accidental or unauthorized loss of access to, or destruction of, personal data.
  • Integrity breach: an accidental or unauthorized alteration of personal data.
  • A breach can affair confidentiality, availability and integrity of personal data at the same time, as well as any combination of these.

13.3    A personal data breach would, for example, include:

  • personal data being disclosed to an unauthorized person, e.g. an email containing personal data being sent to the wrong person.
  • an unauthorized person accessing personal data, e.g. an employee’s personnel file being inappropriately accessed by another member of staff due to a lack of appropriate internal restrictions.
  • a temporary or permanent loss of access to personal data, e.g. where a client’s or customer’s personal data  is  unavailable  for  a  certain  period  of  time  due  to  a  system  shut  down,  power, hardware       or   software     failure,   infection     by   malware       or   viruses    or   denial    of   service attack,  where  personal  data  has  been  deleted  either  accidentally  due  to  human  error  or by  an  unauthorized  person  or  where  the  decryption  key  for  securely  encrypted  data  has been lost.

13.4    Notification to the Office of the Commissioner

13.4.1      Not all personal data breaches are necessary to be notified to the Office of the Commissioner.

13.4.2      Every suspicion of a data breach has to be notified to the Data Protector Officer (DPO) of the Company.

13.4.3      The DPO will gather all the necessary information as soon as possible and assess the level of risk in order to decide if the case needs to be communicated with the Office of the Commissioner.

13.4.4      The breach will only need to be notified if it is likely to result in a risk to the rights and freedoms of data subjects, and this needs to be assessed internally by the Company on a case-by-case basis. A breach is likely to result in a risk to the rights and freedoms of data subjects if, for example, it could result in:

  • loss of control over their data
  • limitation of their rights
  • discrimination
  • identity theft
  • fraud
  • damage to reputation
  • financial loss
  • unauthorized reversal of pseudonymisation
  • loss of confidentiality
  • any other significant economic or social disadvantage.

13.5    Where a breach is reportable, the Company must notify the Office of the Commissioner without undue delay  and,  where  feasible,  no  later  than  72  hours  after  becoming  aware  of  the  breach.  If  our  report  is  submitted late, it must also set out the reasons for our delay. Our notification must at least include:

  • a description  of  the  nature  of  the  breach  including,  where  possible,  the  categories  and approximate number of affected data subjects and the categories and approximate number of affected records
  • the name and contact details of the Company’s CEO
  • a description of the likely consequences of the breach
  • a description of the measures taken, or to be taken, by the Company to address the breach and mitigate its possible adverse effects.

13.5.1     We can provide this information in phases, without undue further delay, if it  cannot all be provided at the same time.

13.6    Awareness of the breach occurs when we have a reasonable degree of certainty that a breach has occurred.   In some cases, it will be relatively clear from the outset that there has been a breach. However, where it is  unclear  whether  or  not  a  breach  has  occurred,  we  will  have  a  short  period  of  time  to  carry  out  an  initial  investigation  and  assessment  after  becoming  aware  about  a  potential  breach  in  order  to  establish  with  a  reasonable  degree  of  certainty  whether  or  not  a  breach  has  in  fact  occurred.  If, after this short initial investigation, we establish that there is a reasonable degree of likelihood that a breach has occurred, the 72 hours starts to run from the moment of that discovery.

  1. Right to lodge a complaint

14.1    If you have exercised any or all of your data protection rights and still feel that your concerns about how we use your personal data have not been adequately addressed by us, you have the right to complain by contacting support (https://www.iLiveFree.com/contact).

14.2    You also have the right to complain to the Office of the Commissioner for Personal Data Protection. Find out on their website how to submit a complaint (http://www.dataprotection.gov.cy).

  1. Changes to this privacy statement

15.1    We may modify or amend this privacy statement from time to time.

15.2    We will notify you appropriately when we make changes to this privacy statement and we will amend the revision date at the bottom of this page. We do however encourage you to review this statement periodically so as to be always informed about how we are processing and protecting your personal information.

  1. Cookies

16.1    Our website uses small files known as cookies to make it work better in order to improve your experience. A cookie is a small text file stored on the user’s computer for record keeping and security purposes. It allows us to enhance user experience while browsing our website. ILIVEFREE issues Cookies upon landing on our website, unless the cookie settings on user’s browsers are disabled. Please be notified that by turning off cookie tracking in your browser, some of our services might become unusable such as promotions or registration. Cookies used by us do not contain any personal information nor do they contain account or password information. They merely allow the site to recognize that a page request comes from someone who has already logged on. To administer and improve our Web site, we may use a third party to track and analyze usage and statistical volume information, including page requests, form requests, and click paths. The third party may use Cookies to track behavior and may set Cookies on behalf of us. These Cookies do not contain any personally identifiable information.

16.2    Analytical tools. On our websites the web analytics tool Google Analytics is used to get a general information of how visitors use the site. Google Analytics uses Cookies to collect information in an anonymous form (aggregated) about how visitors use the website, for example, the number of page views, how visitors have arrived at the website, and the number of visits. The purpose is to help us improve the performance of the website and simplify its usage. The information produced your visits on website is sent to and stored by Google Inc. This site uses IP Anonymization in Analytics. The IP anonymization feature in Analytics sets the last octet of IPv4 user IP addresses and the last 80 bits of IPv6 addresses to zeros in memory shortly after being sent to the Analytics Collection Network. The full IP address is never written to disk in this case.

16.3    Marketing cookies. These cookies improve your browsing experience so you can view more relevant content and advertising, which is designed to fit your preferences and devised from your activity on our websites. We only use our trusted partners like AdRoll.

16.4    How to avoid cookies. If you would prefer Cookies to be rejected, change the settings in your web browser so that you either automatically refuse Cookies to be downloaded or are prompted each time a website requests to save a Cookie. Cookies that have been previously downloaded can also be deleted through the web browser. For more information, see the documentation for the web browser in question.

16.5    What happens if I accept the cookies and the policy. By clicking “I accept” you authorise us to use information gathered by your visits on our websites to improve our services and your experience.

16.6    What happens when I decline the cookies and the policy. If you click “I decline” we will not gather the information regarding usage of our websites, however, we will place on your device unique identify number, so next time when you come to any of our websites we will not collect any additional information. There is no other technical solution in order to respect your decision of not accepting the Cookies and Policy, please however note, that you can always choose “forget me” option or send an e-mail to [email protected] and use “the right to be forgotten” we will instruct you further, then delete the information containing our unique number and your decision regarding the Cookies and Policy so next time when you visit any of our websites you will be recognised as a new visitor and therefore, you will be required again to either accept or decline Cookies and Policy. Please also note that you can always clear your cookies manually using your browser’s settings option.

  1. Company’s contact details

17.1    Clients shall communicate with the Company with the communication methods described within this policy and/or at the following address:

Correspondence Address:
Suite 102, 57 Kolonakiou
Limassol, 4103,
Republic of Cyprus

Email: [email protected]
Phone: +357-25-261-000

Copyright © 2020 iLiveFree Ltd. All rights reserved. Last updated on April 2020

 

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